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Gain the competitive advantage with Dynamics 365 CRM and ERP – in unison or individually – you decide

Speakers

Thurs, Aug 27th 2020 10:00 CET

Here is the opportunity to participate in an exciting webinar where ALSO invite the skilled product-specialists of Microsoft to discuss the power of their ERP and CRM products. On the webinar, we will be diving into Business Central (ERP), Sales Professional (CRM) and Customer Service and we will be taking you on a customer-journey where we follow a realistic case through the products and their integration.

Agenda:

10:00 - 10:10 

Peter Jakobsen
Partner Technical Architect – 
Business Central at Microsoft, Western Europe

Steven Vlaanderen Oldenzeel
Partner Technical Architect – 
Dynamics 365 Customer Engagement at Microsoft

Thomas Redder
Presales Dynamics 365
ALSO Group Denmark

Short introduction from ALSO and participants from Microsoft

Welcome

10:10 - 10:30 

Session 1: Dynamics 365 for Sales Professional

Gain market insights and dive into a real-life customer journey through the application and it’s integration with other Dynamics365 products and Office365.

10:30 - 10:50 

11:20 - 11:50 

10:50 - 11:20 

Session 2: Dynamics 365 for Customer Service

Streamline customer service processes and track data while interacting with your customers in a help-desk setup.

Session 3: Dynamics 365 for Business Central

Learn about the market-leading cloud ERP-solution Dynamics 365 for Business Central and how it can empower your business. 
You will learn how Business Central integrates with Sales Professional and other productivity applications from Microsoft. 

Q & A

Thurs, Aug 27th 2020 10:00 CET

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