Complex customers? Here’s an easy solution
ALSO Premium Support
Microsoft has a diverse product landscape and no two customers are alike. To ensure you’re offering the best solution in every scenario, ALSO Premium Support is a no-brainer.
The Service
ALSO Premium Support offers complete, end-to-end managed support across the full Microsoft platform to meet you or your customers’ complex needs, expand your capabilities or cover your on-prem based solutions.
Rapid issue resolution
Speedy, round-the-clock responses to you and your customers – including critical situation support for the most pressing cases
Consultancy service
Enrich your knowledge, solve problems and driver customer cloud adoption with our Microsoft Azure consultancy service
IT support
Solve complex IT problems and maximise the technical efficiency of your cloud provision with always-on, dedicated support
Maximise the efficiency of your solution offering
The name is ALSO Premium Support but think of it more like personalised consultation. As well as technical guidance, subscribers benefit from solution and product advice that considers the unique needs of each customer.
It’s ideal for ISVs, Managed Service Providers and system integrators – as well as CSP resellers that have a dynamic customer base with above-average requirements. If you’re a growth-minded partner that wants to scale your business, do so in confidence with ALSO’s trusted advice.
ALSO Cloud Marketplace
ALSO Premium Support is limited to partners registered in the ALSO Cloud Marketplace. Not yet registered? Now’s the time. Signing up is free and gives you access to a huge selection of products from Microsoft and other vendors.
Key benefits at a glance
- White labelling
- Digital sales
- Business intelligence
- Easy billing
- Order and provision services
- 24/7 support
- Automated customer updates
Click here for a free one-pager detailing the full benefits of the ALSO Cloud Marketplace
Once registered, you can immediately subscribe to ALSO Premium Support and fast-track your cloud practice to success
The Small Print
There’s no downside to ALSO Premium Support. It’s a great value-added service that takes your service to the next level. Nevertheless, there are some conditions you might like to be aware of.
Minimum subscription period is three months
Consultancy service is limited to Microsoft Azure
Support covers all versions of all commercially releasable, generally available Microsoft software and Online Services products.
Click here to see an example list of services outside the scope of our support.
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