Copilot Studio & Agents:  From chatbots to digital workforce 

Most AI still stops at the chat box. This session is about what comes after: agents that don't just answer questions but take part in the actual work.

We cover what separates an agent from a traditional chatbot, how Microsoft 365 Copilot, Copilot Studio, and Microsoft Scout fit together, and the shift that matters most - people moving from doing the work to directing the digital workers that do it. You'll leave having picked one real process, one owner, and one measure to start with.

Most AI still stops at the chat box. This session is about what comes after: agents that don't just answer questions but take part in the actual work.

We cover what separates an agent from a traditional chatbot, how Microsoft 365 Copilot, Copilot Studio, and Microsoft Scout fit together, and the shift that matters most - people moving from doing the work to directing the digital workers that do it. You'll leave having picked one real process, one owner, and one measure to start with.

Agenda

• How agents differ from chatbots
• M365 Copilot, Copilot Studio agents, and Microsoft Scout
• How the human role changes from author to orchestrator
• Knowledge, tools, actions, and multistep orchestration
• Moving from single responses to closed-loop processes
• Purpose, ownership, boundaries, controls, and measurement
• Identifying one process, one owner, and one measure