Copilot Studio & Agents: From pilots to company-wide scale 

One agent running safely in production is a proof point, not a capability. Plenty of organizations get that far and stall - unable to turn a single success into something the whole company can rely on.

This session is about closing that gap: a repeatable lifecycle from selection to operation, the roles and operating model (including the Center of Excellence) that support it, and the discipline of running agents as accountable production services. It ends where scaling really lives - an executive scorecard and a 90-day mandate.

Agenda

• Why successful pilots can still fail to scale
• Creating a repeatable lifecycle from selection to operation
• Moving from experimentation to standardized delivery
• Roles, operating models, and the Center of Excellence
• Reusable capabilities and sourcing decisions
• Operating agents as accountable production services
• Using an executive scorecard and a 90-day mandate